Shipping Info

SHIPPING INFORMATION

 

SHIPPING DESTINATIONS

wilbur + mars ships worldwide, excluding Nicaragua, Cuba, Iran, North Korea, Syria, Sudan, Algeria, Oman and Tunisia.

 

PROCESSING TIMES

Orders are processed Monday through Friday and are shipped within 24 hours of placement, excluding weekends and public holidays.

 

UNITED KINGDOM SHIPPING

We charge a flat rate of £5 for all domestic orders. We use Royal Mail, which provides you with a unique tracking code for your package that can be tracked online.

Free Shipping is valid for orders that total £45 or more. Free shipping for these orders is automatically applied during the checkout process.

 

INTERNATIONAL SHIPPING

We use Royal Mail International shipping services.

Free Standard International Shipping is valid for orders that total £100 or more. Free shipping for these orders is automatically applied during the checkout. This offer is not valid with Express International Shipping.

 

EXPRESS INTERNATIONAL SHIPPING

Express International Shipping generally takes 2-5 business days for orders to arrive once shipped. Please note that this is not a guaranteed timeframe and delays may occur.

Signatures are required upon delivery for all express international shipments.

 

INTERNATIONAL TAXES AND CUSTOMS CHARGES

International customers may be required to pay sales tax, duty and/or Customs charges. Please note that customs fees and any taxes associated with your purchase are the responsibility of the customer.

All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. wilbur + mars are not responsible for any additional taxes and customs charges that are requested during the shipment of your order.

If you have any questions or concerns regarding import taxes and customs duties, please contact our Customer Care team prior to placing your order.

 

ADDITIONAL INFORMATION

If you experience any difficulties while entering your shipping address during checkout or while you are creating an account, please email info@wilburandmars.com with your full shipping address and contact phone number before you place your order so that an account can be set up for you.

Requests for change of address must be made directly with wilbur + mars via our Customer Care contact service prior to your order being shipped.

If a customer error in shipping address is made during the checkout process, wilbur + mars reserves the right to charge a reshipment fee of £5 for orders within the UK and £10 for international orders (standard international shipping).

wilbur + mars is not responsible for lost or stolen packages or packages delayed in transit.

The shipping cost for orders is non refundable.